Key Responsibilities
• Handle day-to-day general maintenance requirements across Decks outlets.
• Attend to and coordinate resolution of issues related to electrical, plumbing,
carpentry, civil work, fixtures, equipment, and other outlet infrastructure.
• Conduct regular outlet visits to identify maintenance requirements and pending
issues.
• Coordinate with external vendors and technicians for timely resolution of
breakdowns and repairs.
• Ensure preventive maintenance activities are completed as per schedule.
• Maintain records of breakdowns, repairs, maintenance activities, and recurring
issues.
• Track maintenance complaints and ensure closure within defined TATs.
• Follow up with vendors for pending jobs, quotations, service visits, and issue
resolution.
• Support maintenance requirements for new outlet openings, renovations,
installations, and equipment setup.
• Identify recurring maintenance issues and recommend corrective measures.
• Ensure minimum disruption to outlet operations during maintenance activities.
• Support the Operations team with any other maintenance-related requirements.
Key Skills & Requirements
• 2–5 years of experience in general maintenance, facilities, engineering, or a similar
role.
• Experience in QSR, restaurants, cafés, hospitality, retail, or multi-location
businesses will be preferred.
• Basic knowledge of electrical, plumbing, carpentry, civil, HVAC, and general
maintenance.
• Strong vendor coordination and follow-up skills.
• Good troubleshooting and problem-solving abilities.
• Comfortable travelling across Mumbai outlets.
• Strong ownership and ability to independently manage maintenance issues.
• Good communication and coordination skills.
• Ability to work in a fast-paced, multi-outlet environment.
What Success Looks Like
• Timely closure of outlet maintenance issues.
• Minimum downtime due to maintenance-related breakdowns.
• Preventive maintenance completed as scheduled.
• Accurate maintenance and breakdown records.
• Effective vendor coordination and timely service delivery.
• Smooth functioning of outlet infrastructure and equipment