About the Role
We are looking for a hands-on Maintenance Lead – Pan India to manage and oversee
maintenance requirements across all outlets. The role will be responsible for ensuring
smooth functioning of outlet infrastructure, equipment, electrical systems, and other
maintenance requirements while coordinating with vendors, regional teams, and internal
stakeholders.
Key Responsibilities
• Take ownership of maintenance operations across all outlets Pan India.
• Handle and resolve issues related to electrical systems, equipment, fixtures,
infrastructure, and general outlet maintenance.
• Conduct regular outlet visits and audits to identify, track, and close maintenance
issues.
• Coordinate with external vendors for electrical, equipment, civil, HVAC, plumbing,
carpentry, and other maintenance requirements.
• Ensure preventive maintenance is carried out as per defined schedules.
• Maintain accurate records of assets, breakdowns, repairs, preventive maintenance,
and service activities.
• Provide maintenance support for new outlet openings, installations, equipment
setup, and store renovations.
• Take complete ownership of maintenance issues from identification to resolution,
including vendor coordination and follow-ups.
• Monitor recurring breakdowns and recommend corrective actions to minimise
downtime.
• Track vendor performance, service quality, costs, and adherence to agreed TATs.
• Ensure maintenance activities are completed within defined timelines and budgets.
• Work closely with Operations, Projects, Procurement, Finance, and regional teams to
ensure smooth outlet functioning.
• Support any other maintenance or operational requirements assigned by
management.
Key Skills & Requirements
• 5–8 years of experience in maintenance, facilities, engineering, or a similar role.
• Experience in QSR, restaurants, cafés, retail, hospitality, or multi-location
businesses is preferred.
• Strong understanding of electrical systems, equipment, HVAC, plumbing, civil work,
and general maintenance.
• Strong vendor management, negotiation, and follow-up skills.
• Good troubleshooting and problem-solving abilities.
• Experience managing maintenance operations across multiple locations/cities.
• Strong ownership and ability to work independently.
• Willingness to travel extensively across India.
• Good communication and stakeholder management skills.
• Ability to manage multiple issues and priorities simultaneously.
What Success Looks Like
• Minimum maintenance-related downtime across outlets.
• Maintenance issues resolved within defined TATs.
• Preventive maintenance completed as per schedule.
• Accurate asset, breakdown, and maintenance records.
• Smooth maintenance setup and execution for new outlet openings.
• Strong vendor performance and timely issue closure.
• Improved equipment reliability and reduced recurring maintenance issues.